Help with Dealdesk
Email dealdesk7@gmail.com. Include the screen, what you expected, what happened, and whether you use the web, iPhone or Android version. Never email customer records, passwords, credit reports or banking details. Remove private details from screenshots.
Moving from the website to the native app
On your original browser, sign in to the correct account and use Settings → Sync now. Wait for “Synced.” Then sign in to that same account in the native app. Browser records do not automatically appear inside an installed native app. If device-only records need importing, Settings offers Import device records for your review. Keep the original browser copy until you have checked your customers, offers, notes, fees, dealers and programs in the new app.
Offline use
Saved records can be used offline. Account sign-in, password recovery, deletion and shared customer pages need a connection. The web screenshot reader needs its language files downloaded first; native development packages include them. Always review suggested quote values before saving.
Updates and records
The website offers Update when a new web version is ready. Native app code updates are delivered through the app stores when released; there is no separate code-download updater. Do not clear site data or uninstall an app to troubleshoot until your records have synced or you have confirmed that you do not need them.